Refund policy

Refund & Return Policy
Last Updated: October 2026

At WristPro, a brand owned and operated by LuckySpike LLC, we want every order to reach you in perfect condition. Please read this policy carefully before you place an order.

1. Returns for Change of Mind
WristPro is a personal health-monitoring device. For hygiene and safety reasons, all sales are final, and we do not accept returns or refunds for:

  • Change of mind or personal preference
  • Dissatisfaction with the product where it works as described
  • Ordering the wrong item
  • Not reading the product description before purchase

Please review all product information, specifications, images and descriptions before ordering.

2. Damaged or Defective Products
If your product arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with:

  • Your order number
  • Clear photos or a short video of the product
  • Photos of the outer packaging and shipping label
  • A short description of the issue

We recommend recording an unboxing video when you open your parcel.

3. Replacements and Exchanges
If we confirm that your product was damaged in transit, defective due to a manufacturing issue, or shipped incorrectly, we will provide a free replacement or exchange. We may ask you to return the original item first. In that case, we will arrange the pickup or cover the return shipping cost.

4. Refunds
If a replacement is not available or the issue cannot be resolved, we will issue a full refund after reviewing your claim.

  • Prepaid orders: refunded to the original payment method within 5–7 working days of approval.
  • Cash on Delivery orders: refunded by bank transfer or UPI. We will ask for your details after approval.

5. Items Not Eligible for Return or Refund

  • Products that have been used, altered or damaged after delivery
  • Products returned without prior authorisation
  • Claims made after 7 days from delivery
  • Claims without proof of purchase or supporting photos or video
  • Products that work as described but do not meet personal expectations

6. Incorrect Shipping Information
Please make sure your name, address, pincode and phone number are correct at checkout. We are not responsible for orders delayed, lost or returned because of incorrect or incomplete details. Extra charges may apply if we have to reship the order.

7. Lost or Delayed Shipments
Delivery times are estimates, usually 5–7 working days. We are not responsible for delays caused by courier partners, weather, strikes, government restrictions or other events beyond our control. If the courier confirms that your parcel is lost, we will send a replacement or a refund.

8. Cash on Delivery Orders
Please be available to receive your COD parcel. Repeated refusal of COD orders may mean we can’t offer COD on future orders.

9. Payment Disputes
Please contact us before starting a payment dispute or chargeback so we can resolve the issue quickly. Fraudulent or abusive disputes may be contested with order confirmations, tracking, delivery proof and customer communications.

10. Contact Us
If you think your order qualifies for a replacement, exchange or refund, contact our Customer Support team with your order number and supporting photos or video.
Email: bunkandbulk@gmail.com
We aim to respond within 48 hours.

WristPro is a brand owned and operated by LuckySpike LLC.